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Manhattan Hotel
A commercial management system for hospitality: a bookings kanban, a sales pipeline, finance and an AI agent that chats with guests on social and checks room availability in real time.
The challenge
The commercial operation was scattered: untracked messages on Instagram and WhatsApp, bookings in spreadsheets and no funnel or financial view. Leads went cold from slow replies, and the team didn't know the real room availability when it was time to close.
The solution
We centralized everything in a CRM with kanban and pipeline, a finance module and an AI agent integrated with Instagram and WhatsApp that handles and qualifies the lead and queries, via API, the rooms-and-suites management system to answer availability and close bookings.
What we built
- Bookings and service kanban
- Stage-based sales pipeline
- Finance module
- AI agent on Instagram and WhatsApp
- API integration with rooms/suites management
- Real-time availability lookup
- AI agent
- WhatsApp API
- Instagram API
- PMS integration (rooms management)
- CRM / Pipeline
- Finance module